Politique d’expédition
Last updated:2026-06-17
1. Order Processing Time
All orders are processed within [1-3] business days. Orders may not be shipped or delivered on weekends or holidays (depending on the carrier).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Please refer to the table following the policy for country-specific shipping details.
Delivery delays can occasionally occur due to customs clearance, extreme weather, or carrier issues.
Currently, we are unable to accept requests for specific couriers.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24-48] hours.
You can track your order through our https://www.17track.net/en or our sites:
FR: https://fr.ugreen.com/apps/17TRACK
US: https://us.ugreen.com/apps/17TRACK
DE: https://de.ugreen.com/apps/17TRACK
EU: https://eu.ugreen.com/apps/17TRACK
UK: https://uk.ugreen.com/apps/17TRACK
NL: https://nl.ugreen.com/apps/17TRACK
4. Customs, Duties, and Taxes (if applicable)
Customs, duties and taxes may apply. Please contact Customer Service for more details.
5. International Shipping Policy
Please refer to the table following the policy for country-specific shipping details.
Some remote areas may be ineligible for delivery; please contact Customer Service for specific details.
6. Incorrect Address & Failed Delivery
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer.
If a package is returned to us due to an insufficient address or "unclaimed," please contact us for reshipment or refund.
7. Damages & Lost Packages
If your package is damaged or lost, please reach out to us with supporting evidence so we can resolve the issue for you.
Please save all packaging materials and damaged goods before filing a claim. We recommend taking photos of the damaged items and the packaging to assist in the process.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
|
Site |
Country |
Delivery Method |
Delivery Time |
Shipping Fee/rate |
Free Shipping Threshold |
|
DE |
Germany, Austria, Denmark, France, Netherlands, Poland |
Standard-Versand |
2-5 Werktage |
€3.99 |
Orders €14.99 and up |
|
US |
United States (Except Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas/Europe/Pacific) |
Standard Shipping |
3-5 Business Days |
$3.99 |
Orders $20.00 and up |
|
Expedited Shipping |
Estimated 2 Business Days |
$13.99 |
No Free Shipping |
||
|
UK |
United Kingdom (Except Northern Ireland) |
Standard Shipping |
1-2 Business Days |
£3.99 |
Orders £20.00 and up |
|
United Kingdom (Northern Ireland) |
Standard Shipping |
2-3 Business Days |
£3.99 |
Orders £20.00 and up |
|
|
NL |
Netherlands |
Standard Shipping |
2-8 Business Days |
€4.99 |
Orders €14.00 and up |
|
Belgium, France, Germany, Spain |
Standard Shipping |
3-5 Business Days |
€4.99 |
Orders €14.00 and up |
|
|
FR |
France, Austria, Belgium, Germany, Italy, Spain |
Standard Shipping |
3-5 Jours Ouvrables |
€4.99 |
Orders €20.01 and up |
|
EU |
Bulgaria, Croatia, Estonia, Hungary, Portugal (Except Azores, Madeira), Romania, Slovenia, Sweden |
Standard Shipping |
2-8 Business Days |
€5.99 |
Orders €40.00 and up |
|
Austria, Belgium, Czechia, France, Germany, Italy, Malta, Netherlands, Poland, Spain (Except Ceuta, Balears Province, Las Palmas, Melilla, Santa Cruz de Tenerife) |
Standard Shipping |
3-5 Jours Ouvrables |
€3.99 |
Orders €25.00 and up |
|
|
Denmark, Latvia, Finland, Luxembourg, Slovakia, |
Standard Shipping |
2-8 Business Days |
€5.99 |
Orders €60.00 and up |
|
|
Cyprus, Lithuania, Switzerland |
Standard Shipping |
2-8 Business Days |
€9.99 |
Orders €80.00 and up |