We want your online shopping experience to be simple and enjoyable. If you have any questions regarding shopping policies or procedures, please feel free to contact us service.eu@ugreen.com.


We always try to offer our customers wallet friendly prices on UGREEN products. reserves the right to change prices for products displayed on ugreen.com at any time and particularly to correct pricing mistakes that appear on our website.

Coupon codes

UGREEN will offer various coupon codes, please pay attention to the expired date.

Proof of Purchase

UGREEN will send you an order confirmation via email, if you have included an email address.

Accepted Methods of Payment

  • Credit Card (Visa, MasterCard, American Express, Discover)
  • Online Store Gift Cards/ Coupons
  • Paypal

Credit Card Charges

Your credit card will be charged (€ EUR) when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Sales Tax

In addition to the price of your purchases, UGREEN will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply.

Tax-Exempt Orders

If you place your order on behalf of a tax-exempt organization or individual, please send an email to service.eu@ugreen.com. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. A representative will advise you on how to fax/email your tax-exempt certificate to us so we may process a refund of the tax. This refund will be credited back to the original method of payment used to place the order. The organization or individual name on the order must exactly match the state tax-exempt certificate. UGREEN does not accept federal tax exemption certificates.