Shipping Policy

Last updated:2026-06-23

1. Order Processing Time

All orders are processed within [1-3] business days. Orders may not be shipped or delivered on weekends or holidays (depending on the carrier).

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Please refer to the table following the policy for country-specific shipping details.

Delivery delays can occasionally occur due to customs clearance, extreme weather, or carrier issues.

Currently, we are unable to accept requests for specific couriers.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24-48] hours.

You can track your order through our https://www.17track.net/en or EU site tracking page:

EU: https://eu.ugreen.com/apps/17TRACK 

4. Customs, Duties, and Taxes (if applicable)

Customs, duties and taxes may apply. Please contact Customer Service for more details.

5. International Shipping Policy

Please refer to the table following the policy for country-specific shipping details.

Some remote areas may be ineligible for delivery; please contact Customer Service for specific details.

6. Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer.

If a package is returned to us due to an insufficient address or "unclaimed," please contact us for reshipment or refund.

7. Damages & Lost Packages

If your package is damaged or lost, please reach out to us with supporting evidence so we can resolve the issue for you.

Please save all packaging materials and damaged goods before filing a claim. We recommend taking photos of the damaged items and the packaging to assist in the process.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

EU: service.eu@ugreen.com

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