Free shipping on orders over €14.
There is a shipping fee of €3.99 for orders under €14.
Shipping for estimated 2-8 business days.
(Free shipping on orders over €59 in Malta, Lithuania, Latvia, Slovakia, Luxembourg, Czech Republic.)
Shipping Service & Delivery Area
Ugreen official store supports delivery to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
If we cannot deliver to your area, please check here to purchase on other platforms, we will soon support your region.
Processing Time and Delivery Time
Order Processing Time
In addition to force majeure, we will ship within 2 working days. If your product does not meet the conditions for delivery within 3-7 working days, you will see our notice for the delivery time on the product page before purchase.
From 2 to 8 business days, depending on the product you purchased and your location, we will ship the goods to you from Germany.
Due to the large geographical span, the shipping time of some orders in the following countries may be extended to 14 days, and we will process the shipment for you within 1 day：Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
Cancel or Change An Order
If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Freebie Terms & Conditions
Freebies are not for resale and will not be replaced if lost or stolen.
Freebies are provided on an “as is” basis (with its present look or condition), without further warranty or any kind. Including but limited to, lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.