Shipping Fee

Free Shipping on All Orders for estimated 3-5 business days


Shipping Service & Delivery Area

Ugreen's official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding. 

If we cannot deliver to your area, please check here to purchase on other platforms, we will soon support your region. 


Processing Time and Delivery Time

Order Processing Time

In addition to force majeure, we will ship within 2 working days. If your product does not meet the conditions for delivery within 3-5 working days, you will see our notice for the delivery time on the product page before purchase.

Shipping Time

From 3 to 5 business days, depending on the product you purchased and your location, we will ship the goods to you from the United States or Hong Kong. 

Cancel or Change An Order

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.


Freebie Terms & Conditions

Freebies are not for resale and will not be replaced if lost or stolen.

Freebies are provided on an “as is” basis (with its present look or condition), without further warranty or any kind. Including but limited to, lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.